| Training & Support
At Windward Software, we value customer input and work hard every
day to take customer suggestions and incorporate them into the system.
After 19 years of improvements, we are still surprised at the ideas
our customers have, which continually make the program even better.
These updates are available to you over the internet for easy downloading
and updating.
Updates are included at no extra charge for
the first year, after which there is a charge of about 10% of the
software price to keep the system up-to-date.
If you need a modification to the software for your company only,
we can do this with custom programming. Often a big change for you
is just a small programming job for us. We recognize that every
business is different and sometimes these small changes can save
you a lot of keystrokes. Please note: that
extra charges are applicable for custom programming.
When we add custom programming to the system for you, it will become
part of the core system, so it will continue to be available to
you as you update the software. This is an important feature, as
many of our competitors will not custom program, and if you do receive
customization from a competitor you will be stuck with the version
you have without upgrades.
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We’re
here to help. Our pleasant staff has all been well trained
on all aspects of the software to help you choose the
right options upon setup to make the software fit your
business.
The majority of our training is done via telephone, where
our computer connects to your computer over the internet
or phone lines, so both of us can see what is on your
screen. At this same time we will be able to talk with
you on the telephone to guide you through the process.
We can then show you how to perform a function by using
the mouse and keyboard, or watch you do the work and advise
you on what to do.
It is an excellent training tool, but we don’t get
to see your smiling faces. We can schedule your lessons
in several one-hour sessions so you get the training you
need when you need it, instead of training you in advance
and hope you remember what you learned.
For example, you may not perform a month-end until you
have loaded up the system, started work, and reached your
first month-end.
Of course, if needed, we can travel and train you on-site,
and we do this for many of our clients around the world.
Technical Support
Technical support is different from training, because with technical
support, the calls are normally short to solve a specific problem.
Windward has many support technicians dedicated to the job in addition
to several programmers and trainers. If your system is down, and it’s
an emergency, we’ll pull out all the stops to ensure you get
the support you need.
Like the training modules, we use PC Anywhere to connect to your computer
over the internet or phone line, so that we can see your computer
and view the problem directly so it can be fixed quickly. Anything
that might need adjusting with our software can be fixed long distance,
through remote access, so we can ensure a high quality of support.
 Windward
Software Australia & New Zealand
6 Mill St, Goodna (Brisbane), Queensland, 4300
Phone (07) 3818 7706
Local Call 1300 137 066
E-mail info@windward-oz.com.au
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